EPOS - Returns and Refunds
Processing returns and refunds in Easify POS is a simple as clicking a single button.
When you wish to raise a return or a refund for an item, simply add the item to a sale, select the item and press or click the F7 button.
Easify will ask you if you wish to put the item back into stock and update the stock level.
- If you click Yes Easify will immediately increase the stock level of the product.
- If you click No Easify will set the product as returned but will not change its stock levels.
The quantity of the item will be set to -1 and its price will become negative to reflect that it is being refunded.
You can combine refund/return items and sale items on the same sale. This gives you an easy way to accept an item in for refund and exchange it for another item from stock. Easify will take care of totalling up the sale and recording the correct payments in your sales and financial reports.
You can also process returns via the Orders & Quotes window by setting an order items status to Returned. However, items returned via this method are not automatically added back into stock and you will have to re-add them manually.