Easify Terms & Conditions

Easify Terms & Conditions

Pricing
  • Whilst we endeavour to ensure the prices on our website are as accurate as possible, we reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, the customer will be informed before the goods are dispatched and will be offered the opportunity to cancel the order.
  • If an order is placed for an item with an erroneous price, and the erroneous price is less than the cost price of the goods, we reserve the right to process the order at cost price or offer a full refund to the customer.
  • In the event that a Product is unavailable (has either been discontinued by Manufacturer or has long lead times) we may offer an alternative product to the customer. We will normally contact the customer before any alternative is despatched.
Payment Terms
  • Our payment terms are Cash with Order and payment must be received in full before the goods are dispatched.
  • All goods remain the property of Easify until payment has been received in full.
  • Your credit/debit card or PayPal account will be charged on the day the order is placed.
Orders
  • All orders placed for products or goods shall constitute acceptance of these terms and no amendment to these terms or subsequent terms shall be binding unless agreed in writing by Easify.
  • Easify reserves the right to accept or decline any order for any reason.
  • Easify supply computer software and computer and EPOS hardware for business use only and does not supply the general public, domestic customers or non business customers. Therefore any contracts of sale entered into with Easify are done so strictly on a Business to Business basis.
Order Delivery & Cancellation
  • Goods will normally be dispatched within 2 working days of order placement. In the event that an item is out of stock customers will normally be notified of the delay within 2 working days.
  • Hardware goods and EPOS equipment are only shipped within the UK and delivery to non-mainland UK may incur a delivery surcharge. The customer will be notified of this before the goods are dispatched and may cancel the order if they do not wish to pay the surcharge.
  • Software products are available via electronic download and may be purchased internationally and are not subject to any delivery charges
  • If your goods fail to arrive within 28 days of dispatch, we will despatch a replacement shipment.
  • Where an incorrect address has been given to Easify, or you need to change the delivery address after the goods have been dispatched, we reserve the right to charge for any extra carriage costs incurred.
  • You have the right to cancel your order at any time before receipt of the goods. If you cancel your order before the goods have been dispatched, you will be refunded in full. If you cancel after goods have been dispatched, you will be refunded less the shipping charges as the shipping contract is deemed to have been initialised. You will need to return the goods to us and any refund will be issued in accordance with our Hardware Returns Policy.
  • Most goods will be delivered via a "signed for" service i.e. you must be available to sign for your goods upon delivery.
  • In the event that the courier is unable to deliver the goods, the goods will be held at your local courier depot for a further 5 days. During this time you must contact your local depot and arrange re-delivery (any additional costs to be incurred by you) or arrange collection from your local depot. If you do not contact the courier during this time your goods will be returned to us. If you request that the goods be re-shipped after they have been returned to us, we reserve the right to charge any additional carriage costs incurred.
  • All deliveries should be checked immediately upon receipt. Shortages or damaged items must be reported within 24 hours of receipt.
  • Goods delivered via electronic download will normally be available within a few minutes. However in the event of technical system problems, your electronic download will be made available as quickly as the technical system problems can be resolved.
Software Returns Policy
  • Refunds for software licenses will only be issued if the purchased software has not been activated.
  • Software license refunds will only be given within 14 days of purchase of the software license.
  • Licenses for postcode lookups are provided by a 3rd party supplier and we are unable to provide refunds for postcode lookup licenses.
  • Work for bespoke / semi-bespoke or customised software and websites as undertaken by Easify is not refundable.
Software Licence Agreements
  • Easify software products are covered under separate licence agreements which were agreed when the products were installed.
Privacy
Software Downloads
  • By requesting a trial or download, Easify reserves the right to contact you with regards to the product and any updates that might be available.
  • We will not disclose your details to any third party.
  • We will also not spam you unnecessarily.
  • You have the right to opt out of this, however if you have purchased the product, Easify will need to be able to contact you with regards to its support under the terms of our Privacy Policy.
VAT
  • All Sales are rated at the current rate of UK VAT where applicable, and prices given exclude VAT.
General
  • These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.
  • Easify reserve the right to change these terms at any time without prior notification.
  • Separate terms apply to bespoke / semi-bespoke or customised software and websites.