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 Pre-purchase questions

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Posted by Adrian Bhagat

Re: Pre-purchase questions

The import is failing on certain lines with for no apparent reason.

The columns I have are:

EAN, Description, Cost Price, Retail Margin, Category, Tax Code

This line works:

5018744029657,BWC Eyes Defined Gift Set,23.63,33.34273625,Gift sets,S

but this line doesn't:

5018744030004,BWC Perfect Match Gift Set,15.97,33.31941545,Gift sets,S

This line works:

5000101045639,Original Source Vanilla & Raspberry Handwash,1.5,31.81818182,Soap,S

but this one doesn't:

5000101045554,Original Source Coconut Handwash,1.5,31.81818182,Soap,S

When import reaches one of those lines, I get the message shown above. The faulty line is shown at the end of the preview table with most of the data there, except the subcategory.

I tried to delete all the products from the product table to get a fresh start and got the error:

"The given key was not present in the dictionary".

When I then tried to delete a few products at a time, it threw an exception from the ListView control and crashed.

Posted by Adrian Bhagat

Re: Pre-purchase questions

So then I deleted all my products and all my categories. This time, the import preview showed all 2168 products with no errors. So I hit import and then looked at the product list. There are only 156 products in the database! They are an apparently random selection from the CSV file.

Posted by Richard

Re: Pre-purchase questions

Can you send a sample of the CSV file that contains lines that won't import to support@easify.co.uk?

If you could say which line is causing you a problem that'd be good too.


Regards - Richard (Easify Developer)

Posted by Adrian Bhagat

Re: Pre-purchase questions

Thanks, I've just emailed the CSV

Posted by Richard

Re: Pre-purchase questions

Thanks Adrian, I will get back to you ASAP.


Regards - Richard (Easify Developer)

Posted by Adrian Bhagat

Re: Pre-purchase questions

Hi Richard, is there any news on the patch release, please? I'm hoping to get Easify set up before my new staff member starts work in a week or so. Many thanks.

Posted by Richard

Re: Pre-purchase questions

Hi Adrian,

Yes, the update is complete and is just going through QA here before we release it early next week.


Regards - Richard (Easify Developer)

Posted by Adrian Bhagat

Re: Pre-purchase questions

Any update on this, please? It's getting time critical for me now.

Posted by Richard

Re: Pre-purchase questions

Hi Adrian,

We're almost there, still finishing off the final testing of it at the moment (the importer is a very complex bit of code). If we're not ready to release it today I will get you a preview version so you can get back to it later today.


Regards - Richard (Easify Developer)

Posted by Adrian Bhagat

Re: Pre-purchase questions

Thanks very much, Richard. I can confirm that my product list now imports correctly. I will buy the starter pack once the new version is released.

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