[SOLVED] - Easify Server status incorrectly shows as unknown in Easify Server Manager...
Symptoms: When you launch the Easify Server Manager, an Easify Server shows with a status of Unknown. However the Easify Server may be fully functional and reachable by Easify Clients.
Cause: This can be caused by the Windows Service that the Easify Server runs as having the incorrect name. This may happen during an Easify Server move where you have moved the Easify Server to a new computer, and the Company Name or Description differ to the name of the Easify Server Service.
To resolve this you will need to rename the Easify Server Windows Service by deleting it and re-creating it.
Launch the Windows Local Services snap-in by pressing the Windows Start button and typing services.msc and pressing Enter.
Scroll down until you find a service named Easify Server (COMPANY_NAME - COMPANY_DESCRIPTION) where COMPANY_NAME is the name of your company and COMPANY_DESCRIPTION is the description of your company.
Now in the Easify Server Manager select the Easify Server in question, and click the View Server Logs button.
Scroll down the server log until you find the lines that say:
08/08/2017 13:14:25 Company Name: COMPANY_NAME
08/08/2017 13:14:25 Company Description: COMPANY_DESCRIPTION
...where COMPANY_NAME is the name of your company and COMPANY_DESCRIPTION is the description of your company.
Check that the name of the Easify Service contains the same COMPANY_NAME and COMPANY_DESCRIPTION value as shown in the log file. They should be separated by a space, a hyphen and another space. E.g. COMPANY_NAME - COMPANY_DESCRIPTION.
Note: Make sure that there is only one space after the COMPANY_NAME and only one space before the COMPANY_DESCRIPTION in the service name.
If the service name is incorrect you can fix it as follows:
In the Windows Services window, right click the Easify Server Service and select Stop.
Launch a command prompt with administrative privileges by clicking the Windows Start Button, type cmd and when the Command Prompt shortcut appears in the list, right click it and select Run as Administrator.
In the command prompt enter the following to delete the service:
sc delete "Easify Server (COMPANY_NAME - COMPANY_DESCRIPTION)"
...where COMPANY_NAME is the name of your company and COMPANY_DESCRIPTION is the description of your company. Note also that the value between the quotation marks needs to be the name of the Easify Server Service so if there is a typo you will need to enter the name as it appears in the Windows Services manager.
Now go back to the Easify Server log file that you opened earlier. Find the line that says:
08/08/2017 13:14:25 Current Root Path:C:\Program Files (x86)\Easify\Server\COMPANY_NAME\COMPANY_DESCRIPTION\Bin Original Root Path:C:\Program Files (x86)\Easify\Server\COMPANY_NAME\COMPANY_DESCRIPTION\Bin
Select and copy the Current Root Path Value e.g.
C:\Program Files (x86)\Easify\Server\COMPANY_NAME\COMPANY_DESCRIPTION\Bin
You can re-create the Easify Server Service by entering the following into the command line:
sc create "Easify Server (COMPANY_NAME - COMPANY_DESCRIPTION)" binpath= "C:\Program Files (x86)\Easify\Server\COMPANY_NAME\COMPANY_DESCRIPTION\Bin\EasifyServer.exe" start= auto
Note: We have added \EasifyServer.exe to the end of the value we pasted into binpath.
Note: binpath= must have a space after it and there must be no space between binpath and =.
If the command executes successfully the Easify Server will shows as Stopped in the Easify Server Manager and you will be able to select it and Start it.
Regards - Richard (Easify Developer)