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 Order gone from order list but still in money owed

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Posted by RobG

Order gone from order list but still in money owed

I created an order and generated the invoice, and it has now gone from the list of orders. When I generate a "who owes me money" or a "customer statement", the transaction is still there, with all the order details. I would like this order to appear in the list of orders.

Cheers, RobG

Posted by John

Re: Order gone from order list but still in money owed

Please give us more information on the state of the order, such as what is it's Order Status, is the Invoiced box checked, is the Paid box checked, what is the Date Ordered, what is the Date Invoiced and what are the Payment Terms set to? Also, has the order been paid in full?


Happy to help - John (Easify Support)

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