Easify Forums

Re: Need help urgently to install Orient Receipt Printer

Hi Ryan,

Have a look at our guide on installing the Orient, it has all the info you need. http://www.easify.co.uk/support/epos_ha ... guide.aspx

Re: Need help urgently to install Orient Receipt Printer

Hi there,

I did try this but when I click on install it give an error message saying, Please connect USB cable and power on, which I have done.

Any idea?

Thanks

Ryan

Re: Need help urgently to install Orient Receipt Printer

Ok, so have figured this out. However, it doesn't come up with successfully installed. I can see that when opening list of printers in control panel that it is there but have an error message. Also, my printer is the R580 and not the R880.

Re: Need help urgently to install Orient Receipt Printer

Did you purchase the printer from us or somewhere else? The reason I ask is we usually supply the R880.

Re: Need help urgently to install Orient Receipt Printer

Hi, Yes I did buy this from Easify.

Can you log on remotely? We are in desperate need to get this resolved.

Many thanks

Ryan

Re: Need help urgently to install Orient Receipt Printer

Hi Ryan,

Thanks for the clarification, the model number threw me there.

The earliest we can do is tomorrow morning if you want to hop onto Live Chat some time after 10:00 AM.

Re: Need help urgently to install Orient Receipt Printer

Hi Ryan,

Please uninstall any R880 printer software and drivers you have installed.

You will need to use the following download link to get the latest compatible driver for your Orient BTP-R580II printer.

http://forums.easify.co.uk/downloads/btp_r580ii_driver.zip

If you continue to experience issues please visit our live chat facility via the support menu on our website.

Re: Need help urgently to install Orient Receipt Printer

Hi,

We have now bought a new laptop and installed the R580 link and when we do a test print we get an error message. Printer in error state.

Can you please help?

Many thanks

Ryan

Re: Need help urgently to install Orient Receipt Printer

Please join our live chat system during office hours, Mon - Fri, 9am - 5.30pm, for further assistance.