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Posted by Safariisland

WD202 Pole Wrapping Text

I have a WD-202 Pole on USB com port 4, I have checked the dip settings on the pole and checked they are set to (1 Off, 2 On, 3 on, 4 Off, 5 Off, 6 On, 7 On, 8 Off, 9 On, 10 on, 11 Off) I have checked the com port and it is 9600, 8 bits Non parity. I have also read through forum and WD-202 manual. The problem I have is the Text is repeating and wrapping IE our Pole Text is SAFARI ISLAND but this wraps and messes with the text over to two lines to look like:

landafari Islandafar

i Islandafari Island

When I process a sale it does this (Please pretend the dollar sign is a pound sign my keyboard is set wrong)   :

otal $4.00 0oodle Dud

es Q$4.00

In this case it has changed the product first letter from a "D" to a number"0" and wrapped

When the sale is finished the pole reverts to this:

Island4.00afari Isla

ndafari Islandafari

Again missing text , wrapping text and leaving the numbers for the sale total intact.

Thank you

Safari

Posted by John

Re: WD202 Pole Wrapping Text

Hi Safari and welcome to the forum!

This is a compatibility issue between Easify and your model of pole display.

This issue is known to us and we are looking at improving Easify's support for different types of pole display in a future update.


Happy to help - John (Easify Support)

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Posted by Safariisland

Re: WD202 Pole Wrapping Text

Thank you John! Do you know when the new release will be? Also do you know why I have a number "0" at the top left corner of every receipt I print?

Thank you

Emma

Posted by John

Re: WD202 Pole Wrapping Text

We have not announced the date for the next Easify update, we are hoping to have an update out by the end of the year.

Could you answer a few questions for me so I can better understand your setup?

- Which thermal receipt printer are you using?

- Are you printing your logo on receipts?

- What is the value in the text field located here: 'Tools > Options > Point of Sale > Printing > Till Open Command'


Happy to help - John (Easify Support)

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Posted by Safariisland

Re: WD202 Pole Wrapping Text

John said:

We have not announced the date for the next Easify update, we are hoping to have an update out by the end of the year.

Could you answer a few questions for me so I can better understand your setup?

- Which thermal receipt printer are you using?

- Are you printing your logo on receipts?

- What is the value in the text field located here: 'Tools > Options > Point of Sale > Printing > Till Open Command'

Hi I am using a Epson TM-T88IIIp

I have been printing with the Easify Bitmap at the top of the receipt and it was putting the "0" in the corner then and now I have put my own logo and its still doing it.

The value in the TILL OPEN COMMAND IS: 28,111,0,25,30

Many thanks

Emma

Posted by John

Re: WD202 Pole Wrapping Text

Could you try using this Till Open Command: 27,112,0,25,30

Also could you untick 'Print logo on receipts' in 'Tools > Options > Point of Sale > Printing' and see if the zero goes away without the logo being printed?


Happy to help - John (Easify Support)

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Posted by Safariisland

Re: WD202 Pole Wrapping Text

John said:

Could you try using this Till Open Command: 27,112,0,25,30

Also could you untick 'Print logo on receipts' in 'Tools > Options > Point of Sale > Printing' and see if the zero goes away without the logo being printed?

Hi John,

I used this till command , I still have the zero (although I am getting used to it now) but the since i used this till command my receipts are printing in bold text , I did check that I put the code in the till code box and not the receipt printer. If you can help me at least to get my printer back to normal that would be great , thank you!!

Posted by John

Re: WD202 Pole Wrapping Text

Hi Safari,

Please could you try the following settings and let us know the results?

Till Open Command: 27,112,48,40,40

Post Print Command: 27,08,29,86


Happy to help - John (Easify Support)

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