Easify Forums

Re: Print Reciept

Hi Jowo,

I have just tested this on the latest version and I cannot find any issue.

Could you confirm that you have set the Receipt Printer in 'Tools > Options > Point of Sale > Printing' section to a thermal receipt printer and also that the 'ESC/POS' option is selected. Please note that if you are not using an 'ESC/POS' compatible printer (such as a standard A4 inkjet or laser printer) then you should select 'Windows' for the 'Print Driver Type'.

HTH

John

Re: Print Reciept

Hi John

Yes the printer is set correct and works find from the point of sale screen, it is just when i go into orders and quote and take payment through there. I input the payment and select the correct payment type, at the bottom left is a print reciept tick box, Everything works find i.e payment is registered correctly but not reciept is printed

Regards

Jowo

Re: Print Reciept

Ok, could you try something for me?

Go to 'Tools > Options > Point of Sale > Printing' then click the 'Print Test Receipt' button.

Does it print a test receipt?

Now create a test order and take payment via the backend, ticking the 'Print Receipt' check box. If a receipt doesn't print click on the 'Print' icon on the order toolbar and then select 'Reprint Previous Receipt'.

Does it print the receipt now?

Re: Print Reciept

Hi John

Have tried them , results in quotes below. Hope it makes sense.

" Does Not print the receipt when taking payment via back end and if i print using the Reprint Previous Reciept it reprints the last receipt that was printed from the Point of sale screen "

Re: Print Reciept

Could you send us a backup copy of your database by following this article please?

http://www.easify.co.uk/forums/viewtopic.php?f=6&t=36

I'd like to test for this issue in our lab.

Re: Print Reciept

Hi John

Sent the back up file. Please let me know if you need anything else.

Regards

Jowo

Re: Print Reciept

Hi John

Did you get anywhere with this issue

Also return to stock after refund is not working ? Not sure if i have a bad install or not

Regards

Jowo

Re: Print Reciept

Hi Jowo,

I have tested the 'Print Receipt' tick box using your database backup and it is all working fine in the lab. At this stage, I'd suggest reinstalling your thermal receipt printer.

It'd be useful to know which thermal receipt printer are you using?

Re: Print Reciept

btw.

I also have this problem. I would like to know how we can resolve it too.