Easify Forums

Re: Cant access my Easify accounts.

There are several possibilities that can cause this scenario.

• Antivirus / firewall is blocking communication with the SQL database, please refer to this forum post: http://www.easify.co.uk/forums/viewtopic.php?f=6&t=19
• Partial Easify uninstall, if you have uninstalled the Easify database, Microsoft SQL 2005 / 2012, but left the Easify client software installed. In this case please refer to my suggestion below.
• Database corruption, mostly caused by turning your Easify database computer off while it is performing an update to the database. If this is the case, you'll need your database professionally recovered. We can perform this service so please contact us for details.

If you have a backup of your Easify database file, you can restore this backup file to a fresh install of Easify, this will then allow you to get access to your data again. This process is easiest done on a different computer that has not had Easify installed on it before. Alternatively you can uninstall all Easify components on your existing Easify computer and perform a fresh install. Here's a guide on how to manually uninstall Easify from a computer if you cannot find an uninstall option for Easify in your control panel.

Failing with all of the above, please contact Easify support for further advice.