Hello,
Im trying to figure out returns/credits for both customers and suppliers. Though I have found I can set a products listing to "returned" in an invoice, it doesn't then put the item back onto the stock. Also I haven't found anything that will allow me to send an item back to a supplier.
PLEASE HELP! I must somehow figure this out before I can go ahead and purchase the licence as I need this ability!!
Cheers
Chris
GB Panels
Hi gbpanels and welcome to the forum,
Here is an article we have in the support section that details the returns procedure for customers / orders:
http://www.easify.co.uk/help/hs750.aspx
For purchases I'd suggest raising a new purchase order, add the product that is being refunded and change it's quantity value to be negative.
When raising a return we find it is easier if you create a separate order or purchase containing the returned products rather than mixing it in with other purchased items. The returns process is being reviewed at the current time to be easier in the future.
Happy to help - John (Easify Support)
