Easify Forums

Re: Print receipts on a Windows Printer

Hi OrkneyTech,

Can you email a screenshot of the error to support@easify.co.uk ?

Vid on how to create a screenshot here if you need it http://www.easify.co.uk/forums/viewtopic.php?f=6&t=21

Re: Print receipts on a Windows Printer

Just done so, thanks.

I tried updating .NET Framework to the latest version but it didnt make any difference, it is still coming up with the same error.

Re: Print receipts on a Windows Printer

Thanks for the screenshot - a picture paints a thousand words  

It looks like a problem with the receipt logo image.

If you are not using a customised receipt logo for your company you can untick the Print Logo on Receipts tick box.

If you are using a customised logo you will need to make sure it is copied to the correct folder in Easify. The logo should be saved to C:\Program Files\Easify\<YOUR_COMPANY_NAME>\Images or if you're running 64 bit Windows C:\Program Files (x86)\Easify\<YOUR_COMPANY_NAME>\Images.

Where <YOUR_COMPANY_NAME> is the name of your company.

HTH

Re: Print receipts on a Windows Printer

Unfortunately that did not work, I unticked the logo option and restarted but it still comes up with the same error.

I did notice that there was something that looked like an ActiveX control just before the error came up, I have sent you a picture of it.

Re: Print receipts on a Windows Printer

The blank Window is the window that we use to render the receipt before printing it.

Did you still get *exactly* the same error as before even after unticking the logo tickbox?

Re: Print receipts on a Windows Printer

Yes it says 'Parameter is not valid', just the same as before.

Re: Print receipts on a Windows Printer

Hi OrkneyTech,

This issue would likely be best resolved through a remote desktop session, please log onto our live chat when you get a chance and our technical staff can attempt to diagnose the fault.