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 Returning items method chalange

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Posted by SugarCraftShop

Returning items method chalange

Hellloooo - Hope you don't mind a retail question - not trying to be critical or anything but....

If HMRC cross my door and decide to audit then I have to be able to account for everything.

I cannot see any logical retail reason for the system not adding to the stock count for an item that is being returned.

The item is here on my premises. Money has left my premises for it (or whatever has..) .it is then subsequently up to me to deduct that item for any given reason...

But why does there have to be 2 manual procedures done ie to add the item and to then deduct???

If an item has come back and it has not been sorted out then it's in limbo and not accounted for...

OR have I completely misunderstood this as we are still newbies... 

MC


MarieClare

www.SugarCraftShop.co.uk Whatever your cake desires...

Posted by John

Re: Returning items method chalange

The logic behind a returned item not automatically being returned to stock is that when a product is returned, generally speaking, it needs to be checked to make sure it is resalable before it goes back out onto stock.

We have a review item raised on our system to see if this system can be improved or customised in the options in a future update.


Happy to help - John (Easify Support)

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Posted by SugarCraftShop

Re: Returning items method chalange

Thanks for that, just from a retail point of view - not all of us are builders..the bigger systems don't handle returns like this...

Good to know its in a plan..ta much MC


MarieClare

www.SugarCraftShop.co.uk Whatever your cake desires...

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