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Posted by tommytowbar

trying to discover database

hi

trying to discover the database login and this comes up

Andy Notton

easify pro ver 4

trying to use : user subscription

A problem occurred, please contact Easify support with the following information.

System.Data.Services.Client.DataServiceQueryException: An error occurred while processing this request. ---> System.Data.Services.Client.DataServiceClientException: <?xml version="1.0" encoding="utf-8"?><m:error xmlns:m="http://schemas.microsoft.com/ado/2007/08/dataservices/metadata"><m:code /><m:message xml:lang="en-US">Resource not found for the segment 'GetServers'.</m:message></m:error>

at System.Data.Services.Client.QueryResult.Execute()

at System.Data.Services.Client.DataServiceRequest.Execute[TElement](DataServiceContext context, QueryComponents queryComponents)

--- End of inner exception stack trace ---

at System.Data.Services.Client.DataServiceRequest.Execute[TElement](DataServiceContext context, QueryComponents queryComponents)

at System.Data.Services.Client.DataServiceContext.Execute[TElement](Uri requestUri)

at Easify.CloudDiscoveryServerProxy.GetServers(String EmailAddress)

at Easify.Pro.WPF.frmRemoteDiscovery.<DiscoverRemoteServers>d__5.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at Easify.Pro.WPF.frmRemoteDiscovery.<BtnDiscover_OnClick>d__3.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

at System.Runtime.CompilerServices.AsyncMethodBuilderCore.<>c.<ThrowAsync>b__6_0(Object state)

at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

at System.Windows.Threading.DispatcherOperation.InvokeImpl()

at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)

at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)

at System.Windows.Threading.DispatcherOperation.Invoke()

at System.Windows.Threading.Dispatcher.ProcessQueue()

at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)

at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)

at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)

at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)

at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)

at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)

at System.Windows.Window.ShowHelper(Object booleanBox)

at System.Windows.Window.Show()

at System.Windows.Window.ShowDialog()

at Easify.Pro.WPF.frmConnectionManager.btnDiscover_Click(Object sender, RoutedEventArgs e)

at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)

at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)

at System.Windows.UIElement.RaiseEvent(RoutedEventArgs e)

at System.Windows.Controls.Primitives.ButtonBase.OnClick()

at System.Windows.Controls.Button.OnClick()

at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)

at System.Windows.UIElement.OnMouseLeftButtonUpThunk(Object sender, MouseButtonEventArgs e)

at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)

at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)

at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)

at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)

at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)

at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)

at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)

at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)

at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)

at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)

at System.Windows.UIElement.RaiseEvent(RoutedEventArgs args, Boolean trusted)

at System.Windows.Input.InputManager.ProcessStagingArea()

at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)

at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)

at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)

at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)

at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)

at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)

at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)

at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)

at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)

at System.Windows.Window.ShowHelper(Object booleanBox)

at System.Windows.Window.Show()

at System.Windows.Window.ShowDialog()

at Easify.frmMain.ConnectionManagerToolStripMenuItem_Click(Object sender, EventArgs e)

at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)

at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)

at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)

at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)

at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)

at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)

at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)

at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)

at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)

at System.Windows.Forms.Control.WndProc(Message& m)

at System.Windows.Forms.ScrollableControl.WndProc(Message& m)

at System.Windows.Forms.ToolStrip.WndProc(Message& m)

at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

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Posted by John

Re: trying to discover database

This is a bug we come across while testing V4 pre-release.

However we fixed this bug and aren't expecting it to occur.

Could you email us your EasifyServer.log file?

It is located here by default:

C:\Program Files (x86)\Easify\Server\COMPANY_NAME\COMPANY_DESCRIPTION\Bin\Logs\EasifyServer.log

Happy to help - John (Easify Support)

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Posted by tommytowbar

Re: trying to discover database

when i test the public ip address on the easify server editor it pop up not yet implemented same with discover button

and i am using the same network it finds the local server but will this find it over the internet as we are on same network

Andy

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Posted by John

Re: trying to discover database

We've checked our logs and it doesn't appear that you've successfully followed all of the required steps to publish your server.

We have a step by step guide here.

But in short these are the four steps you must follow:

Happy to help - John (Easify Support)

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Posted by tommytowbar

Re: trying to discover database

this is what your information

NOTE: When logging into Easify using the Easify Pro Client via the internet, the user must use their Easify Website Username and Password, and not the Easify Username and Password entered in the Easify Login tab.

i have the same and in subscription i have 2 one with email address and one with unknown as user name

Andy

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Posted by John

Re: trying to discover database

Apologies Andy, I don't understand your last post.

With regards to our Configuring Easify Remote Access guide...

1. Please make sure that the following option is ticked.

Tools > Easify Connection Manager > Select Company > Edit > Authorised Remote

2. You already have an Easify Website account, you had to register an account on our website to purchase your Easify Subscription license. The email address you used to purchase your Easify Subscription license is the one you use in the next step.

3. The email address mentioned in the previous step must be associated with a local Easify account. To do this you go to Security > Manage Users > Select User > Edit > Remote Access > Users Easify Website Account email address and enter your website account email address into the box and click OK.

4. This final step allows incoming connections over the internet, we will see your remote discovery information appear in our logs after you successfully complete step 3 above. If you don't complete step 4, you will not be able to connect as your router will not know to allow incoming Easify connections. Also of note, if you're not using the Windows firewall, you will need to use the details in Tools > Easify Connection Manager to make sure it is not blocking incoming connections to the Easify server.

If you'd like us to set everything up remotely you'll first need to purchase our Easify Server Firewall/Router Setup service. We can then arrange a convenient time to get things setup.

Happy to help - John (Easify Support)

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Posted by tommytowbar

Re: trying to discover database

All working now thanks for your help

Keep up the good work

Andy Notton

easify pro 4 and server

easify pro remote user

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