Easify Premium Support Options
An optional support package for when your computer systems are business critical and you want a computer support expert available at short notice.
Easify Premium Support - computer support when you need it...
Easify is designed to be a reliable software product that you can install and manage yourself. Once configured and setup you are unlikely to have a problem with it.
However we all know that computers and hardware can be temperamental and if your computer won't start, neither will Easify.
Subscribing to an Easify Premium Support Package ensures that no matter what the nature of the computer problem is, you will have priority access to Easify computer experts who will be able to get you back in business in no time.
An Easify Premium Support package literally pays for itself. Just by making use of your monthly inclusive support minutes, you will more than recoup the price of the package.
Easify Premium Support Covers
Great Benefits from a Nominal Annual Fee
Your Easify Premium Support package is provided via a nominal annual fee, giving you great benefits which pay for themselves...
Priority support, 4 hour guaranteed response
Your support incidents take top priority and will be responded to within 4 business hours.
Free monthly inclusive support minutes
Each month you are entitled to free support time, so you may never need to pay for support.
Discount off chargeable support
If you go past your monthly free minutes, receive a 33% discount on our standard support rate.
Easify becomes your virtual IT department
Why not let us take care of all of your computer related issues and support queries.
Easify Premium Support Pricing
Easify Premium Support packages are provided as an annual subscription, the price of your support package is related to the number of Easify licenses you own.
Premium Supportfor 1-5 Licenses
£ 300
- 1 - 5
- 30 mins
- 4hr
- 33%
Premium Supportfor 6-10 Licenses
£ 600
- 6 - 10
- 60 mins
- 4hr
- 33%
Premium Supportfor 11-15 Licenses
£ 900
- 11 - 15
- 90 mins
- 4hr
- 33%
Premium Supportfor 16-20 Licenses
£ 1200
- 16 - 20
- 120 mins
- 4hr
- 33%
Premium Supportfor 21-25 Licenses
£ 1500
- 21 - 25
- 150 mins
- 4hr
- 33%
Premium Subscription FAQs
Is Premium Support Mandatory?
Not at all, Easify Premium Support is a completely optional add-on that you can choose to subscribe to if you would like to receive a premium level of support from Easify.
How do I know which package to subscribe to?
You simply add up each Easify license that you currently own and that determines which subscription you need to choose.
For example if you have 1 x Easify Server license, 3 x Easify Pro Computer licenses and 1 x Easify Pro Subscription licenses, that equals 5 licenses so you would choose the 1 - 5 license Premium support option.
If I buy more licenses, do I need to buy a larger support option?
Yes, if you buy additional licenses and wish to keep your Premium support contract current you will also need to purchase a larger Premium Support contract. We can arrange to upgrade your existing contract on a pro-rata basis, please contact us and we can arrange this with you.
Can I just stick with your free support offerings?
Absolutely, many people choose to manage their computers and Easify themselves, or they use a local IT provider to look after their systems.
Easify free support gives you support from us for Easify related issues via our support forums and via email. And is provided as a troubleshooting and advisory service.
We can still carry out paid support work for you without a Premium Support contract in place, however we are unable to guarantee a response time and the work will need to be booked in advance. Also note that the price for out of contract computer support is charged at £45 per half hour (or part of) + VAT.
Premium Support subscribers receive a 33% discount off any paid support work that we provide.
Can I carry my free inclusive monthly support minutes over to another month?
No. Your free monthly support minutes expire at the end of each month on a "use them or lose them" basis.
Do you guarantee to fix my problem within 4 hours?
Due t the nature of working with computers, we cannot guarantee a fix time.
Our 4 hour guarantee is that we guarantee that we will have someone working on your support incident within 4 business hours of your contacting us. Which means if you contact us before 1:30PM we will be working your problem same day.
Typically if you have an Easify Premium Support contract we will endeavour to start working on your incident straight away.