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NOTE: This help article refers to Easify Version 3 which is no longer supported.

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Installation Error Codes Explained

(1002) - Error Installing Server

The server part of the Easify installation failed to complete (SQL Server 2005 Express).
These are the most common reasons why this occurs:

+ Not all required Windows updates are installed. 
To run windows updates do the following "Start > All Programs > Windows Update".

+ Your Antivirus or firewall software is blocking the installation. 
We advise you temporarily disable your antivirus or third party firewall software during your Easify installation.
If you are unsure how to do this consult your antivirus or third party firewall provider's website.


(1003) - Error Deleting Server Temporary Files

After installing the Easify database server, the setup couldn't delete some temporary files it uses it perform that part of the installation.

+ The usual reason this error occurs is due to the current windows user not having sufficient permissions. I'd suggest logging on as an administrator for that computer.

+ Your Antivirus or firewall software is blocking the installation. 
We advise you temporarily disable your antivirus or third party firewall software during your Easify installation.
If you are unsure how to do this consult your antivirus or third party firewall provider's website.


(1003) - Error Deleting HotFix Temporary Files

After installing the Easify database server, the setup couldn't delete some temporary files it uses to perform that part of the installation.

+ The usual reason this error occurs is due to the current windows user not having sufficient permissions. I'd suggest logging on as an administrator for that computer.

+ Your Antivirus or firewall software is blocking the installation. 
We advise you temporarily disable your antivirus or third party firewall software during your Easify installation.
If you are unsure how to do this consult your antivirus or third party firewall provider's website.

+ This error only occurs if you are running Windows XP SP2, this is an out dated version of Windows XP and I'd highly recommend you run all Windows updates.


(1004) - Error Updating Server Database

The setup couldn't upgrade your Easify database, this can occur for various reasons the main one is stated below.

+ Close down all Easify clients and also any software such as database backup software you may have setup. Then run the Easify setup again. 

If this continues to occur contact technical support via email support@easify.co.uk, Live Chat (link found under the Support menu) or by phone 01223 750350.


(1005) - Error Connecting to the Server Database

The connection to the database was refused.

+ Your Antivirus or firewall software is blocking the installation. 
We advise you temporarily disable your antivirus or third party firewall software during your Easify installation.
If you are unsure how to do this consult your antivirus or third party firewall provider's website.

+ Here is a related article on for forum that you may find helpful for resolving a third party firewall issue:
http://easify.co.uk/forums/viewtopic.php?f=6&t=19


(1006) - Error Creating Database

Failure to free up existing database files so a fresh Easify database of the same name can be installed.

+ An Easify database installation was attempted but failed as the database was still in use or locked. If you have no further use for the existing database uninstall it using the following steps (WARNING: All data will be lost, make a backup and put it on an external drive):

+ Close down all Easify clients and also any software such as database backup software you may have setup.

+ Follow the steps under the header of Uninstalling SQL Server 2005 to uninstall the Easify database in this tutorial.

+ Then run the Easify setup again and install the Easify database. 

If you continue to get issues contact technical support via email support@easify.co.uk, Live Chat (link found under the Support menu) or by phone 01223 750350.


(1007) - Error Creating Database Tables 

The part of the programme that creates the database structures produced an error.

+ Manually uninstall all components. Then make sure you have downloaded the latest Easify installer from our downloads page and attempt another installation.

If you continue to get issues contact technical support via email support@easify.co.uk, Live Chat (link found under the Support menu) or by phone 01223 750350.


(1008) - Error Creating Database Sprocs

The part of the programme that creates the database procedures produced an error.

+ Manually uninstall all components. Then make sure you have downloaded the latest Easify installer from our downloads page and attempt another installation.

If you continue to get issues contact technical support via email support@easify.co.uk, Live Chat (link found under the Support menu) or by phone 01223 750350.


(1010) - Error Installing HotFix KB921337

While trying to install a Microsoft hot fix for Windows XP SP2, an error occurred. 
This error occurring usually means one of two things; you have an antivirus or third party firewall software that is stopping the update from running; or a corrupted version of Windows XP SP2.

+ This error only occurs if you are running Windows XP SP2, this is an out dated version of Windows XP and I'd highly recommend you run all Windows updates.

 

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