How to get help with Easify...
If you need technical help with Easify business software, i.e. you're having trouble installing or something does not appear to be working properly, here's a few ways to get support...
Post to the support forums here
Post your issue here, Easify developers and support staff frequent these forums and will be happy to help you.
Email us
You can email your support request to support@easify.co.uk.
If you think it would help us please include screenshots of any errors you are encountering - click here for a guide to emailing a screenshot in case you're unfamiliar with the process.
Installation Issues
If you are encountering an error message or are having installation issues, please attach a copy of your Easify installation logs to your email or paste the contents of the log files into your email.
Please send us the following:
- EasifyV4Setup.log
- EasifyV4BootStrapper.log
The easiest way to find your temp folder is as shown in the image below:
NOTE: For security reasons do not post your installation log to the forums.
Phone us
We are available during office hours (0900 to 1730, Mon-Fri) for telephone support on 01305 303040.
Live chat
You can also reach technical support via the live chat system on our main website http://www.easify.co.uk
Regards - Richard (Easify Developer)
